Shipping policy
Last updated: 12 November 2026
Free worldwide shipping on every order
The price you see is the price you pay. We do not charge shipping and there is no minimum order.
How long it takes
| Destination | Processing | Estimated delivery after dispatch |
|---|---|---|
| All destinations we ship to | 1 to 2 business days | [CONFIRM IN DSERS] business days |
These are estimates, not guarantees. Customs checks, weather and peak season (November and December) can add a few days.
Where it ships from
OwlSafe is a small brand run from Spain. Orders are packed and dispatched by our fulfilment partner in Asia and travel directly to you, which is why delivery takes longer than a domestic order and why we can include shipping in the price.
Tracking
You receive a tracking link by email as soon as your order ships. Tracking can take 2 to 4 days to show its first update. If it hasn't updated for 10 days, email us.
Duties and taxes
European Union and United Kingdom: prices include VAT. You won't be asked to pay anything on delivery.
Everywhere else: if a carrier asks you for an import duty or customs fee, keep the receipt and email it to us. We refund it in full.
Address changes
Email us as soon as possible. We can change the address until the order is dispatched, usually within a few hours of purchase.
Failed or refused delivery
If a parcel is returned to sender because it wasn't collected or was refused, we will offer to reship it once it comes back and may ask you to cover the second shipment.
Questions
firstprints.shop@outlook.com. We reply within one business day, Monday to Friday, Spanish time.