Refund policy

Last updated: 12 November 2026

OwlSafe comes with a 30-day money-back guarantee. Nothing here limits the rights you have under the consumer law of the country you live in.

1. 30-day money-back guarantee

If OwlSafe isn't right for your family for any reason, email us at firstprints.shop@outlook.com within 30 days of delivery with your order number. We refund the full price of the product. In most cases we won't ask you to send it back. If we do ask for a return, we will give you the return address first; return shipping is paid by you unless the item is defective.

2. Arrived damaged, defective or not working

If your OwlSafe arrives broken, doesn't sound, or the light doesn't work, email us a photo or short video within 30 days of delivery. We send a free replacement or refund you in full, whichever you prefer. You do not need to send anything back. In the EU you also have a two-year legal guarantee of conformity; in the UK you have rights under the Consumer Rights Act 2015.

3. Didn't arrive

Every order is tracked. If tracking shows no delivery 10 business days after the end of the estimated delivery window (see our Shipping Policy), email us and we will reship or refund in full.

4. EU and UK right of withdrawal

If you live in the EU or UK you can also cancel within 14 days of receiving your order without giving a reason. Email us a clear statement that you want to cancel. Our 30-day guarantee above is more generous and applies on top of this right.

5. Cancelling before it ships

Orders are sent to our fulfilment partner within a few hours. Email us as soon as possible; if the order hasn't shipped, we cancel and refund it in full.

6. Refunds

Refunds go back to the original payment method. Your bank usually takes 5 to 10 business days to show it. We email you when it's done.

7. Contact

firstprints.shop@outlook.com. We reply within one business day, Monday to Friday, Spanish time (CET/CEST).